PRIVACY POLICY

Elite Window Tinting (“Elite Window Tinting,” “Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our services, request a quote, schedule an appointment, apply for employment, or otherwise communicate with us, including by telephone, email, or SMS/text message.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide to us when you:

Request a quote or information about our services

Schedule or manage an appointment

Submit a website or contact form

Communicate with us by telephone, email, or text message

Purchase products or services

Participate in promotions or special offers

Submit a warranty or service request

Apply for employment

Otherwise interact with Elite Window Tinting

Information we collect may include:

First and last name

Telephone number

Email address

Mailing or billing address

Vehicle year, make, model, and other vehicle information

Requested services and service preferences

Appointment and transaction information

Communications with our staff

Warranty and service history

Information submitted through employment applications

Other information you voluntarily provide to us

Payment information may be processed by third-party payment processors. Elite Window Tinting may not directly store complete payment card information when payments are processed through those providers.

2. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain information may be collected automatically through cookies, pixels, analytics technologies, server logs, and similar technologies.

This information may include:

IP address

Browser type

Device type

Operating system

Pages viewed

Referring website or source

Approximate location derived from an IP address

Date and time of visits

Interactions with our website

Advertising or campaign attribution information

We may use this information to operate and improve our website, understand how visitors use our services, measure advertising effectiveness, prevent fraud or misuse, and improve our marketing.

3. HOW WE USE YOUR INFORMATION

We may use information we collect to:

Provide window tinting and other services

Prepare quotes and estimates

Schedule and manage appointments

Communicate regarding appointments and services

Provide customer support

Process transactions

Maintain customer and service records

Administer warranties and warranty claims

Send appointment confirmations and reminders

Respond to questions and requests

Send promotional communications when permitted

Improve our website, services, advertising, and customer experience

Measure the effectiveness of advertising and marketing campaigns

Prevent fraud, misuse, or security incidents

Comply with applicable laws and legal obligations

Protect the rights, property, and safety of Elite Window Tinting, our customers, and others

4. SMS AND TEXT MESSAGE COMMUNICATIONS

If you provide your telephone number and consent to receive text messages from Elite Window Tinting, we may send messages related to appointments, confirmations, reminders, service updates, customer service conversations, promotions, or other communications for which you have provided consent.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to a message from us. You may reply HELP for assistance.

Consent to receive marketing text messages is not a condition of purchasing goods or services from Elite Window Tinting.

Opting out of marketing communications does not necessarily prevent us from contacting you regarding an existing appointment, transaction, service issue, warranty matter, or other non-marketing communication when legally permitted.

SMS opt-in data, consent records, and telephone numbers collected for SMS communication purposes will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

We may use service providers to facilitate and deliver our communications on our behalf.

5. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies, pixels, analytics tools, advertising technologies, and similar technologies to operate the website, remember preferences, understand website traffic, measure advertising performance, and improve our services.

Some technologies may be provided by third-party service providers and advertising platforms.

Your browser or device may allow you to limit or disable certain cookies. Disabling cookies may affect the functionality of portions of our website.

6. HOW WE DISCLOSE INFORMATION

We may disclose information to service providers and vendors that assist us in operating our business, including providers involved with:

Website hosting and management

Customer relationship management

Appointment scheduling

Telephone and SMS communications

Email communications

Payment processing

Advertising and marketing

Website analytics

Data storage

Customer support

Business operations

These providers may process information as necessary to perform services on our behalf.

We may also disclose information:

When required by law, subpoena, court order, or other legal process

To protect our legal rights or property

To investigate suspected fraud, misuse, or unlawful activity

To protect the safety of our customers, employees, or others

In connection with a merger, acquisition, sale, financing, restructuring, or transfer of all or part of our business or assets

We do not sell SMS opt-in information or telephone numbers to third parties for their own marketing purposes.

7. ADVERTISING AND ANALYTICS

We may use third-party advertising and analytics services to understand website activity, measure advertising performance, and display or evaluate advertising.

These providers may use cookies, pixels, device identifiers, IP addresses, and similar technologies to collect information regarding interactions with our website and advertisements.

The information collected and processed by third-party platforms is also subject to those providers' respective privacy policies and practices.

8. DATA RETENTION

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, administer warranties, comply with legal and accounting obligations, resolve disputes, enforce agreements, and fulfill the purposes described in this Privacy Policy.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

9. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, or information-storage system can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted to or maintained by us.

10. YOUR PRIVACY CHOICES

Depending on applicable law and the circumstances of your request, you may request that we:

Provide information about personal information we maintain about you

Correct inaccurate personal information

Delete certain personal information

Provide a copy of certain personal information

Stop sending marketing emails

Stop sending marketing text messages

To make a privacy request, contact us using the information provided below.

We may need to verify your identity before fulfilling certain requests. Some information may be retained when required or permitted by law or when reasonably necessary for legitimate business purposes.

You may unsubscribe from marketing emails by using the unsubscribe link contained in the email.

You may opt out of SMS messages by replying STOP.

11. CHILDREN'S PRIVACY

Our website and services are intended for adults and are not directed to individuals under the age of 18.

Elite Window Tinting does not knowingly collect personal information directly from individuals under 18. Individuals under 18 should not submit personal information through our website, quote forms, appointment forms, marketing forms, or other online services.

If we learn that we have collected personal information directly from an individual under 18, we will take reasonable steps to delete the information, except where retention is required or permitted by law.

A parent or legal guardian may provide information on behalf of a minor when necessary in connection with a vehicle, appointment, service, or other legitimate business purpose.

If you believe an individual under 18 has provided personal information to us, please contact us using the information provided in the Contact Us section below.

12. EMPLOYMENT APPLICANTS

If you apply for employment with Elite Window Tinting, we may collect information you provide in connection with your application, including your name, contact information, employment history, resume, qualifications, and other information you choose to provide.

We may use this information to evaluate your application, communicate with you regarding employment opportunities, maintain recruiting records, and comply with applicable legal obligations.

13. THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties.

Elite Window Tinting is not responsible for the privacy, security, content, or practices of third-party websites or services. We encourage you to review the privacy policies of third-party services before providing personal information to them.

14. BUSINESS TRANSFERS

If Elite Window Tinting is involved in a merger, acquisition, financing, restructuring, sale of assets, or other business transaction, information maintained by the Company may be transferred as part of that transaction, subject to applicable law.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our business practices, technology, services, or legal requirements.

When we update this Privacy Policy, we will post the revised version on this page and update the Effective Date above.

We encourage you to review this Privacy Policy periodically.

16. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy request, please contact:

Elite Window Tinting
8750 Sandy Parkway, Suite C
Sandy, Utah 84070
United States

Phone: (385) 341-8449
Text: (385) 598-4170
Email: [email protected]